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Secure Web
How to change the blocking pages ?
Symptom
I want to change the default layout of the blocking pages. How can I add my company logo and add custom blocking forms?
I need further support
Symptom
I got a problem which cannot be solved by the knowledge base articles or the howto's. What to do next? Which information does the support need to get me a solution?
I cannot access the admin interface any more
Symptom
After the last update of the proxy machine, I cannot access the interface any more. I always get an HTTP 500 error when I try to connect. Even If I try to use the management IP address pre-configured on the appliance solution I get the same error.
Supported FTP authentication schemes
Symptom
I want to use FTP with the Cyan Secure Web proxy. How do I specify the correct FTP credentials to use?
IP Requests are not allowed
Symptom
Every time I try to connect to a host via direct IP (for example http://1.2.3.4/index.html) I get a blocking page that IP requests are not allowed. Where can I disable this feature?
Can't access HTTPS sites
Symptom
When I try to access a web page via HTTPS I get a blank page without an error message in Internet Explorer. In Firefox I get the message that the proxy is blocking the request. Why do I not see any blocking page?
How to import a new Secure Web binary file
Symptom
Cyan Secure Web Support sent me a binary file. How can I upload it to the Secure Web machine?
How to allow specific URLs
Symptom
I always get a blocking page when I try to access a specific web site. It says that the request is denied because of the category filter.
I always got a blocking page with category 80
Symptom
When i try to access some sites, i always get a blocking page with "blocked by reason category 80", but when I try to allow this category I cannot find it in the proxy interface.
I get a delay page even if I disable Anti Virus.
Symptom
When I try to download an archive file, i get a delay page or a virus scanning error, although I didn't enable Anti Virus scanning.
